1. General
1.1 Scope of Services
World Untold provides, but is not limited to:
a) Customised tour planning and curated itineraries
b) Individual and group travel arrangements (domestic and international)
c) Luxury travel and concierge services
d) MICE travel (Meetings, Incentives, Conferences, Events)
e) Destination events and celebrations
f) Coordination with third-party suppliers such as hotels, airlines, cruise lines, transport operators, DMCs (Destination Management Companies), guides, and activity providers.
1.2 Applicability of Terms
a) These Terms apply to all users of our services, including direct clients, corporate clients, group leaders, and any person travelling under a booking made with World Untold.
b) These Terms govern all quotations, proposals, itineraries, invoices, bookings, confirmations, communications, and any use of our website or digital platforms.
1.3 Right to Amend
a) World Untold reserves the right to modify, update, or revise these Terms at any time, without prior notice.
b) The latest version of the Terms will apply to all new bookings and interactions from the date of publication.
c) Continued use of our services after such changes constitutes your acceptance of the revised Terms.



2. Booking & Confirmation
2.1 Enquiry vs. Booking
a) An enquiry or quotation does not constitute a confirmed booking.
b) A booking is considered “provisionally held” only once we explicitly indicate so in writing and typically for a limited time frame.
2.2 Requirements for Confirmation
A booking is confirmed only when:
a) All required traveler details (full names as per passport, date of birth, contact details, nationality, etc.) are provided accurately.
b) The applicable deposit or full payment, as specified in the quotation, is received within the given deadline.
c) Written confirmation is issued by World Untold (via email or official communication).
2.3 Accuracy of Traveler Information
a) The traveler is solely responsible for the accuracy of all personal information shared.
b) Any cost arising from incorrect details (e.g., name corrections on tickets, re-issuance penalties) will be borne by the traveler.
2.4 Availability & Inventory
a) All services are subject to availability at the time of booking or ticket issuance.
b) In cases where a quoted hotel/airline/service is not available, World Untold may offer an alternative of similar category or value, subject to traveler approval where feasible.



3. Payments
3.1 Payment Structure
a) Initial deposits may be required to hold bookings as per supplier terms.
b) Balance payments must be made as per the schedule communicated in writing (e.g., 30/60/90 days before departure).
c) Certain services (like flight tickets, event venues, peak season hotels) may require 100% advance payment and may be strictly non-refundable.
3.2 Accepted Payment Modes
a) Bank transfer / NEFT / RTGS / IMPS
b) UPI and other approved digital payment platforms
c) Credit/debit cards, where enabled
d) Any other method specifically approved in writing by World Untold.
3.3 Currency & Conversion
a) Prices may be quoted in INR or foreign currency depending on the itinerary.
b) For payments in a different currency, conversion will be based on the prevailing rate used by our bank/payment gateway at the time of payment.
c) Any difference due to foreign exchange fluctuations will be borne by the traveler.
3.4 Additional Charges
a) All bank charges, payment gateway fees, card surcharges, and international transaction fees are to be borne by the traveler.
b) Failure to pay the full amount within the deadline may result in cancellation of services and application of relevant cancellation charges.



4. Cancellations & Refunds
4.1 Cancellation by Traveler
a) All cancellation requests must be submitted in writing via email from the registered email ID used at the time of booking.
b) Verbal or phone-only cancellations will not be considered valid unless followed by written confirmation.
4.2 Exact Cancellation Slabs (Leisure Travel)
Cancellation charges are applied on the total package cost (excluding flight tickets, visa fees, and non-refundable components) as follows:

• 30 days or more before departure: 30% cancellation fee

• 15–29 days before departure: 50% cancellation fee

• 7–14 days before departure: 75% cancellation fee

• Less than 7 days before departure: 100% cancellation fee

• No-show: 100% cancellation fee

Note: Airline tickets, visa fees, event tickets, and supplier-specific non-refundable items are always charged at 100% regardless of cancellation date.
4.3 No-Show, Early Departure & Unused Services
a) No refunds will be provided for no-show situations.
b) No refunds will be given for early departure, late arrival, or partial use of services.
c) Voluntary non-use of a service will be considered fully utilized.
4.4 Refund Processing
a) Refunds will only be processed after receiving the refunded amounts from suppliers.
b) Processing timelines may range from 7 to 45 business days, or longer if specified by the supplier.
c) Refunds will primarily be made via bank transfer or original mode of payment.
4.5 Cancellation by World Untold
a) In rare circumstances (e.g., safety concerns, operational issues), World Untold may cancel a service or trip.
b) In such cases, we will provide either:

• A comparable alternative arrangement, or

A refund limited to the amount received, subject to supplier refunds.


 
5.Large Group Tours Clause
This clause applies to all bookings of 9 or more travelers under a single itinerary, event, or travel agreement, including leisure groups, student groups, wedding movements, and social groups.
5.1 Definition of Large Group
a) A Large Group Tour is defined as any travel arrangement involving  9 or more persons, booked under one itinerary or as a coordinated movement.
b) Where multiple bookings are related (same dates, same destination, same arrangements), World Untold reserves the right to treat them as a Large Group Tour for operational, contracting, and billing purposes.
5.2 Group Leader & Point of Contact
a) The client must appoint one authorized Group Leader who will represent all members of the group, make decisions, approve changes, sign documents, and handle communication with World Untold.
b) World Untold will communicate only with the designated Group Leader, not with individual travelers, for efficiency and clarity.
5.3 Group Payment Terms
a) Non-refundable advance of 30% of the total package value is required to initiate booking of group services.
b) 50% payment must be made 45 days before departure.
c) Final 20% payment must be completed 20 days before departure or before issuance of final travel documents, whichever is earlier.
d) Certain components (flights, venues, charter services, conference rooms, event logistics) may require 100% advance payment.
5.4 Minimum & Final Guest Count
a) An estimated headcount (“initial group size”) must be shared at the time of quotation.
b) The final rooming list and final passenger count must be provided 15 days before departure.
c) Billing will be processed based on the final guaranteed count, even if actual attendance is lower.
d) If the traveler count increases after confirmation, additional travelers will be accommodated subject to availability and revised pricing.
5.5 Rooming & Accommodation Allocation
a) Room categories (twin, double, triple-share, family rooms) are subject to availability.
b) Special allocation (connecting rooms, same-floor allocation, special bedding requests) is considered a request, not a guarantee.
c) Any last-minute rooming changes at the destination may incur additional charges payable directly by the Group Leader.
5.6 Ground Transport & Logistics
a) Transport will be provided based on group size (e.g., coach, minibus, MPV, or mixed fleet).
b) World Untold reserves the right to adjust transport vehicles, seating, or timings for operational efficiency.
c) Additional services requested on-ground, including extra vehicles, route changes, or extended hours of use, will be charged separately.
5.7 Group Activities, Tours & Scheduling
a) All sightseeing, transfers, and experiences will follow a pre-approved group schedule.
b) Delays caused by group members (late reporting, non-attendance, personal requests) may result in skipped activities without refund.
c) Group scheduling is non-negotiable once confirmed due to supplier commitments and timing constraints.
5.8 Meals & Dietary Requirements
a) Meal plans for group tours are fixed and pre-booked, and menu substitutions may not be possible.
b) Dietary restrictions (vegetarian, vegan, gluten-free, Jain meals, allergies, etc.) must be communicated at least 14 days prior to travel.
c) Certain destinations may not be able to guarantee specialized dietary meals.
5.9 Name Lists, Documentation & Visa Requirements
a) A complete rooming list, passport copies, and contact details must be provided in one compiled document (not individually).
b) Any delays or errors due to missing information will be solely the responsibility of the group.
c) Visa and travel document compliance is the responsibility of each traveler.
5.10 Group Behavior, Safety & Conduct
a) The Group Leader is responsible for ensuring that all members adhere to local laws, hotel rules, and guide instructions.
b) World Untold reserves the right to remove any traveler from the itinerary due to disorderly, unsafe, or disruptive behavior.
c) Any damage to hotel property, vehicles, or venues caused by members of the group will be billed directly to the Group Leader.
5.11 Supplier & Venue Policies
a) Large groups are often subject to strict supplier contracts, including:

• Venue blocking charges

• Setup and teardown fees

• Minimum guarantee billing

• Exclusive-use charges
  b) Any penalties due to late changes, last-minute cancellations, or non-compliance will be passed directly to the group as per supplier invoices.

5.12 Force Majeure (Large Group Specific)
a) In the event of unavoidable disruptions (weather, strikes, natural emergencies, political situations), services may be modified, rescheduled, or cancelled.
b) Refunds, if any, will be issued only if and to the extent that refunds are obtained from suppliers.
c) Credits or alternative arrangements may be provided instead of cash refunds at supplier discretion.
5.13 No Individual Settlements
a) Payment, refunds, credits, or compensation for group tours will be processed only via the Group Leader.
b) World Untold will not engage in individual member settlements, refund disputes, or personal claims from group participants.
5.14 Limitations & Liabilities
World Untold is not liable for:
a) Late arrivals causing missed activities
b) Group splits or separate arrangements outside the planned itinerary
c) Personal disagreements within the group
d) Individual complaints arising from decisions approved by the Group Leader
e) Loss of personal belongings during group movements
Participation in large group tours is at the traveler’s own risk.
5.15 Acceptance of Group Clause
By confirming a Large Group Tour, the Group Leader and all group members agree that:
a) The Group Leader is legally authorized to accept Terms & Conditions on behalf of all travelers.
b) All members are bound by group schedules, policies, and supplier conditions.
c) Group travel involves shared decisions and may restrict individualized requests.



6. MICE & Corporate Travel Clauses
6.1 Contract Requirement
All MICE and corporate bookings require a signed event/travel contract before confirmation.
6.2 Corporate Payment Milestones
a) 35% non-refundable booking deposit
b) 45% payment 45 days before travel/event date
c) Final 20% payment 25 days before travel/event date
6.3 Minimum Guarantee Policy
a) Final pax count must be provided 21 days prior to travel/event.
b) Billing shall be processed as per the guaranteed count, even if the actual attendees are fewer.
6.4 Venue & Supplier Policy Compliance
a) Venue blocking charges, security deposits, setup fees, and cancellation penalties are charged as per supplier terms.
b) Any rollbacks, hold releases, or re-blocking fees will be passed directly to the client.
6.5 Corporate Change & Name Amendment Charges
a) Name changes on airline corporate tickets, hotel rooming lists, or event passes may incur penalties.
b) Date changes are treated as a fresh booking subject to availability.
6.6 Force Majeure (MICE Specific)
a) In case of postponement due to unavoidable reasons, suppliers may offer future credit rather than refunds.
b) Refund eligibility is strictly subject to supplier terms on corporate and group contracts.



7. Changes & Amendments
7.1 Amendments Requested by Traveler
a) Any change to dates, names, hotel categories, room types, routing, or inclusions after confirmation is subject to availability and may incur amendment fees.
b) Airlines and some suppliers treat any change as cancellation + rebooking and may charge full penalties.
7.2 Amendments Initiated by World Untold
a) Due to operational reasons (e.g., overbooking, weather, technical issues, safety concerns), itineraries may need to be revised.
b) World Untold will, where possible, offer alternatives of similar category or value but cannot guarantee identical services or timings.
7.3 Client Responsibility on Changes
a) The traveler must review and approve revised itineraries or timings promptly.
b) Delayed response from the traveler may lead to loss of options or increased costs, which will be borne by the traveler.



8. Travel Documents
8.1 Passport & Visa
a) It is the traveler’s responsibility to ensure their passport is valid for the minimum required period (commonly 6 months from return date) and has sufficient blank pages.
b) Obtaining visas, transit visas, and entry permits is solely the traveler’s responsibility, even if guidance is provided by World Untold.
8.2 Entry, Immigration & Health Regulations
a) Each country has its own rules regarding entry, exit, vaccination, health declarations, and immigration control.
b) World Untold is not responsible for denial of boarding or entry into any country for any reason (e.g., insufficient documentation, prior immigration history, health status).
8.3 Documentation Errors or Omissions
a) Any losses due to invalid, incomplete, or incorrect travel documents will be borne entirely by the traveler.
b) World Untold shall not be liable for costs related to missed connections, reissuance of tickets, or extended stays due to documentation issues.



9. Inclusions & Exclusions
9.1 What is Included
a) Only those services explicitly mentioned under “Inclusions” in the itinerary/quotation/invoice are provided (e.g., specific meals, transfers, tours, tickets, stays).
b) Any complimentary services mentioned (like free upgrades, early check-in/out, add-ons) are subject to availability and not guaranteed.
9.2 What is Excluded
Unless specifically mentioned as included, the following are typically excluded:
a) Personal expenses such as shopping, laundry, phone calls, minibar, and room service.
b) Meals not listed in the itinerary.
c) Alcoholic beverages, special dietary meals, or additional courses beyond standard offerings.
d) Tips and gratuities for guides, drivers, hotel staff, and service providers.
e) Optional tours, activities, and experiences selected locally.
f) Local or city taxes, resort fees, tourism fees, and any new charges imposed by authorities.
9.3 On-Ground Add-Ons
a) Any extra services requested during travel that are not part of the original itinerary must be paid directly to the supplier or settled as instructed by World Untold.



10. Travel Insurance
10.1 Strong Recommendation
a) World Untold strongly advises all travelers to purchase comprehensive travel insurance covering medical emergencies, evacuation, trip cancellations, delays, lost baggage, and personal liability.
10.2 Responsibility in Absence of Insurance
a) In the absence of adequate insurance, all costs arising from unforeseen events (medical, legal, logistical, etc.) shall be borne solely by the traveler.
10.3 Insurance Claims
a) Any claims must be made directly with the insurance provider as per their terms.
b) World Untold may provide supporting travel documents on request but is not responsible for claim acceptance or rejection.



11. Liability & Responsibility
11.1 Role as Intermediary
a) World Untold operates as a travel planner and coordinator, relying on independent third-party suppliers for execution.
b) We do not control or own airlines, hotels, transport providers, attractions, or venues.
11.2 Limitation of Liability
World Untold is not liable for:
a) Any injury, illness, death, loss, damage, or expense arising from:

• Acts or omissions of third-party suppliers

• Acts of God, natural disasters, or force majeure events

• Government decisions, travel advisories, or restrictions
  b) Any indirect, consequential, or incidental damages, loss of enjoyment, or loss of opportunity.

11.3 Traveler Responsibility
a) Travelers undertake all activities (including adventure sports, excursions, local experiences) at their own risk.
b) It is the responsibility of each traveler to judge whether an activity is suitable for their physical and health condition.



12. Safety & Conduct
12.1 Compliance with Laws & Customs
a) Travelers must follow all local laws, regulations, and customs of the destination country/region.
b) Any illegal activities or violations are solely the responsibility of the traveler.
12.2 Behavior & Group Harmony
a) World Untold reserves the right to refuse service, revoke participation, or remove any traveler from a trip if their behavior:

• Causes distress, danger, or annoyance to others

• Damages property

• Disrupts group operations or safety
  b) No refunds will be issued in such cases, and additional costs incurred will be borne by the traveler.

12.3 Health & Fitness
a) Travelers must inform World Untold of any significant medical conditions, mobility limitations, or special assistance requirements at the time of booking.
b) Failure to disclose may result in denial of certain activities or services for safety reasons.



13. Force Majeure
13.1 Definition
Force Majeure events include, but are not limited to:
a) Natural disasters (floods, earthquakes, cyclones, storms)
b) War, terrorism, civil unrest, riots
c) Epidemics, pandemics, public health emergencies
d) Government actions, travel bans, border closures, quarantines
e) Major technical failures, strikes, or shutdowns impacting airlines, hotels, or transportation.
13.2 Effect on Services
a) In case of Force Majeure, World Untold may alter, reschedule, or cancel parts or entire itineraries.
b) Refunds, if any, will depend entirely on what is recoverable from suppliers after their own force majeure terms are applied.
13.3 Limitation of Responsibility
a) World Untold will not be liable for losses, additional costs, or consequences arising due to force majeure events beyond reasonable control.



14. Information Accuracy
14.1 Descriptive Content
a) All descriptions of hotels, flights, destinations, sightseeing, and images in our materials are based on information received from suppliers or publicly available sources.
14.2 Changes Beyond Control
a) Facilities, services, and amenities (e.g., pool availability, renovation, restaurant operations, attraction timings) may change without prior notice.
b) World Untold is not liable for temporary or permanent non-availability of any facility mentioned.
14.3 Errors & Omissions
a) While every effort is made to ensure accuracy, typographical errors, misprints, or minor variations may occur.
b) In the event of a material error affecting price or a key service, World Untold reserves the right to correct it and re-issue the offer.



15. Intellectual Property
15.1 Ownership
a) All content under the brand World Untold, including but not limited to itineraries, trip names, descriptions, branding, website text, images (where owned or licensed), logos, and marketing materials, is the intellectual property of the Company.
15.2 Usage Restrictions
a) No part of our content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written consent.
b) Sharing of personal itinerary documents outside the traveling party or using them for competitive or commercial use is prohibited.



16. Claims & Dispute Resolution
16.1 Complaints During Travel
a) If an issue arises during the trip, travelers are encouraged to inform the local supplier and/or World Untold immediately to allow an opportunity to resolve the matter on the spot.
16.2 Post-Trip Complaints
a) Any complaint or claim must be submitted in writing to World Untold within 7 days of completion of travel.
b) Supporting documents, photographs, or confirmations should be attached where relevant.
16.3 Resolution Process
a) World Untold will review each complaint objectively and liaise with suppliers where necessary.
b) Any compensation, if applicable, will be limited and proportionate to the affected service, subject to supplier acceptance.
16.4 Jurisdiction & Governing Law
a) These Terms shall be governed by and interpreted in accordance with the laws of [Insert State / Country].
b) All disputes shall be subject to the exclusive jurisdiction of the courts of [Insert City / State], unless otherwise required by mandatory law.



17. Acceptance of Terms
17.1 Binding Nature
a) By requesting an itinerary, making a payment, confirming a booking, or travelling on arrangements made by World Untold, you confirm that you have read, understood, and agreed to these Terms, Conditions & Policies.
17.2 Authority to Act for Group
a) The person making the booking is deemed to be the authorized representative of all travelers in the group and accepts these Terms on their behalf as well.